TERMS OF SERVICE

Every commission at SARTO is an individual work of tailoring, drafted specifically to your posture, anatomical measurements, and fabric specifications. By confirming a bespoke order, you engage our master cutters and bench tailors in a custom craft process.

Because every garment involves individual cloth allocation from renowned European mills (including Vitale Barberis Canonico, Reda, and Marzotto) and bench pattern drafting, bespoke commissions cannot be cancelled or refunded once fabric cutting has commenced.

True bespoke tailoring requires iterative milestone fittings:

• Initial Measurement & Consultation: Recording 30 anatomical data points, posture assessment, and silhouette definition.
• Basting Fitting: Evaluating the skeletal canvas structure, chest drape, shoulder pitch, and waist balance prior to permanent hand finishing.
• Forward Fitting & Adjustments: Refining hem lengths, cuff balances, collar curvature, and button positioning.
• Final Hand-Off: Complete garment inspection and hand pressing at our North York studio.

Clients are encouraged to attend fittings wearing the footwear and dress shirts intended for the completed garment to ensure exact hem lines and collar proportions.

All garments created by SARTO are crafted with floating natural canvas and noble natural fibers. We provide complimentary minor seam adjustments within 30 days of final collection to ensure complete satisfaction. Proper garment resting, steaming, and seasonal wool storage guidelines are provided with every suit bag.